DXL in North Olmsted, OH Open now

Reviews about DXL

• ★ ★ ★ ☆ ☆

  September 16, 2019, by Jana Devers
  The merchandise is great, although pricey. When one pays the price they do for this merchandise, one does expect a nice, clean store. It was filthy yesterday. When we entered the store, there were 2 employees standing around and no customers. Carpets looked like they hadn't been vacuumed in a few weeks, dressing rooms even longer. Associate asked if we needed help. We were looking for black jeans and were right at the display. He said "Well you went straight to them." We grabbed the levis and asked about nautica. He said there were none but I found a whole row of them. When my boyfriend asked to try on, the associate said "the first one is empty" and walked off. My boyfriend tried to yell after him as the name "Brandon" was written on the door and there was merchandise in there. The associate either ignored or didn't hear, I don't know, but all the dressing rooms were full of askew merchandise, most with names on the doors but no one in the store. Again, the male and female associates were standing around. After trying on pants, I noticed there was white dusty stuff all down the sides. You shouldn't let the merchandise touch the floor folks, especially if you plan on buying it. Anyway, clerk made a half hearted attempt to check in with us another time. It was weak, but he wasn't rude or anything. Just uninspired and again, we aren't shopping in Burlington Coat Factory, this is DXL at premium prices. Clean up your filthy store and show some pride! I would have rated this store 4 or 5 based on past experience. I really wanted to give you a 2 today based solely on the shopping experience, but giving you the benefit of the doubt that you will clean the place up! If not, we will shop elsewhere. It was that yucky today!